Bond & Grace accepts returns, when initiated within 30 days of the estimated delivery date, for all reasons under this Return Policy. To request a return, please send a message to info@bondandgrace.com stating the reason for your return. Refund amounts are based on the return reason. If the return reason cannot be determined, the minimum refund amount is equal to the item price.
Definitions of Return Reasons and Corresponding Reimbursement Amounts for orders Placed on Bond & Grace.com:
'Buyer Does Not Want Item' Bond & Grace is not required to accept a return for this reason and may choose to reject the return request.
- The return is considered to be accepted unless it is declined by Bond & Grace within two business days.
- In the event the return is accepted, the buyer is refunded the item price only.
'Item Did Not Arrive':
- Buyers can initiate a refund for 'Item did not arrive' within 30 days after an order's estimated delivery date.
- Bond & Grace is responsible for the item until it is received by the buyer.
- The buyer is refunded the item price plus original shipping.
'Item Was Damaged':
- The buyer is refunded the item price, original shipping, plus return shipping equal to the original shipping or the equivalent to the standard shipping on free shipping orders.
'Item Not as Described':
- The buyer claims the item they received does not match the description on Bond & Grace.
- Bond & Grace accepts all ‘Item Not as Described’ returns. However:
- If Bond & Grace disagrees, the buyer is refunded the item price, plus original shipping, but not return shipping.
- If Bond & Grace agrees, the buyer is refunded the item price, original shipping, plus return shipping equal to the original shipping or the equivalent to the standard shipping on free shipping orders.
'Incorrect Item Delivered':
- The item sent to the buyer was not the item the buyer ordered.
- The buyer is refunded the item price, original shipping, plus return shipping equal to the original shipping or the equivalent to the standard shipping on free shipping orders.
'Order Accepted in Error':
- After processing an order, Bond & Grace finds the order cannot be fulfilled, i.e. the item was previously sold.
- The buyer is refunded the item price plus original shipping.
'Buyer Canceled Before Shipping':
- The buyer requests cancellation of the order after it has been processed but prior to shipping.
- The buyer is refunded the item price plus original shipping.
'Partial Refund':
- Buyer and Bond & Grace have agreed to a partial refund amount. The buyer is refunded only the amount specified.
- Bond & Grace cannot issue a partial refund that is greater than 75% of the total order value.
All returns, regardless of payment method, are subject to the return policies as outlined above, and must be processed via the Bond & Grace online system. Please send a message to info@bondandgrace.com for questions about Returns and Corresponding Reimbursement amounts.
